{"id":2270,"date":"2022-09-30T10:21:22","date_gmt":"2022-09-30T14:21:22","guid":{"rendered":"https:\/\/www.bonhommealunettes.org\/?page_id=2270"},"modified":"2026-09-17T14:34:53","modified_gmt":"2026-09-17T18:34:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bonhommealunettes.org\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div id=\"faq\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1647821680337 vc_row-has-fill vc_row-o-content-top vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1786974719769\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"font-size: 50px;\">FREQUENTLY ASKED QUESTIONS (FAQ)<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 22px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1782244640044 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style>.vc_toggle_hex_1fe5c788.vc_toggle_default .vc_toggle_icon{background:#F79468;border-color:#de855e}.vc_toggle_hex_1fe5c788.vc_toggle_default .vc_toggle_icon::before{border-color:#de855e;background:#F79468}.vc_toggle_hex_1fe5c788.vc_toggle_default .vc_toggle_icon::after{background:#F79468}.vc_toggle_hex_1fe5c788.vc_toggle_default .vc_toggle_title:hover .vc_toggle_icon{background:#f9a986;border-color:#F79468}.vc_toggle_hex_1fe5c788.vc_toggle_default .vc_toggle_title:hover .vc_toggle_icon::before{border-color:#F79468;background:#f9a986}.vc_toggle_hex_1fe5c788.vc_toggle_default .vc_toggle_title:hover .vc_toggle_icon::after{background:#f9a986}<\/style><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>HOW MUCH DOES IT COST?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Our frames cost $79, which is $10 more than in our first year, 2007.<\/p>\n<p>(for the various government programs, <a href=\"https:\/\/www.bonhommealunettes.org\/en\/how-it-works\/\">visit the How it Works section<\/a>)<\/p>\n<p>For lenses, it depends. Since there are several particularities to the prescriptions, this prevents us from answering with precision, as we explain in <a href=\"https:\/\/www.bonhommealunettes.org\/en\/prices\/\">in this blog post<\/a>. We never do <a href=\"https:\/\/www.bonhommealunettes.org\/en\/why-we-never-have-sales\/\">deals and special offers <\/a>since our prices are low every day. We see ourselves as a sort of safety net. For this reason, we always find an affordable solution for your budget and according to your needs.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO YOU HAVE CONTACT LENSES?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Unfortunately no. That would require too much equipment for mobile opticians!<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_sandy_brown  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>IS MY PRESCRIPTION STILL VALID?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>For your prescription to be valid, it must:<\/p>\n<ul>\n<li>Be less than two years old<\/li>\n<li>Must be signed and dated by the optometrist<\/li>\n<li>It can come from another country or province, as long as the two conditions listed above are met.<\/li>\n<\/ul>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_sandy_brown  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO YOU SELL USED FRAMES?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No. We only sell new frames and new lenses. We are able to sell at lower prices because we use our knowledge and market forces to our advantage to offer you excellent value for money by carefully selecting our suppliers.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_sandy_brown  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>WHY ARE THERE NO DATES ON YOUR SCHEDULE?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Normally, we have a weekly schedule! Same day, same time, same place every week. However, we recommend that you always check the schedule before coming in, as some organizations have different frequencies. In this case, click on VIEW CALENDAR.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>HOW MUCH DO YOUR PROGRESSIVE LENSES COST?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Our high-definition progressive <strong>base prices<\/strong> are $115 or $180 with anti-reflective and scratch-resistant coatings. The total cost depends on your prescription and the options you choose.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO YOU DO EYE EXAMS?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Unfortunately, we do not perform eye exams at Bonhomme \u00e0 lunettes because we are opticians and not optometrists\n(learn the <a href=\"https:\/\/www.bonhommealunettes.org\/en\/difference-between-optician-and-optometrist\/\">difference between both here)<\/a><\/p>\n<p>For an eye exam, you must see an optometrist. Their code of ethics is clear: the prescription belongs to you, and you have the right to request it and purchase your glasses elsewhere.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO YOU HAVE SUNGLASSES?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, our sunglasses are just as inexpensive as our regular glasses. What's more, they're available with all prescriptions.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_sandy_brown  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO YOU HAVE AN ONLINE STORE?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No. We chose not to have any, to keep our operating costs as low as possible and pass on the savings to our customers. That's how we've been able to keep our base prices almost unchanged since 2007.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO I NEED TO MAKE AN APPOINTMENT?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Some service points require an appointment, while others do not.<\/p>\n<p>If you look at our\u00a0<a href=\"\/en\/schedule\/\">schedule<\/a>, you will see which service points require an appointment. Just call the number on the schedule. For walk-in service points, simply show up within the indicated time slot. No need to arrive first, we'll see everyone!<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>CAN I KEEP MY FRAMES?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, it will cost you less! However, we are required to inform you that there is a risk of breakage. It is very rare, but it does happen sometimes. Of course, we will find a solution if this is the case.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>IS IT TRUE THAT YOU DONATE $10 FOR EVERY PAIR OF GLASSES SOLD?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>For a long time, customers could choose which organization to donate $10 to by checking a box next to an organization on our list of partners. Then COVID hit. We could no longer share pencils and paper. So we decided to allocate the donations ourselves, based on customer volume. We give back an average of $150,000 per year.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>CAN I HAVE GLASSES REPAIRED THAT WEREN'T PURCHASED FROM YOUR STORE?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Sure. When we can repair them, we\u2019re happy to do so, no matter where the frames or lenses came from. The important thing is that you can see clearly!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>CAN I USE YOUR SERVICE, OR IS IT ONLY FOR PEOPLE ON WELFARE?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No matter your situation, we will be happy to welcome you without asking for your financial statements. Our mission remains the same: to make buying glasses accessible to everyone! Rest assured, you are not taking anyone's place. It's our job, and you are helping us by contributing to the funding of certain community organizations in your area.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_sandy_brown  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>DO YOU ACCEPT EYEWEAR DONATIONS?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We have a partnership with Optom\u00e9tristes Sans Fronti\u00e8res. You can give us your old glasses and we'll be happy to pass them on to them for use in various humanitarian missions.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_color_sandy_brown  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>IS PORTES ORANGE OPENED AT ALL TIMES?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Our headquarters Les\u00a0<a href=\"http:\/\/portesoranges.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Portes Orange<\/a>\u00a0is located in the Mile End at 160 St-Viateur suite 404. It is opened from Monday to Friday. An appointment is necessary:\u00a0<strong>Call us at 514-303-4315 to make an appointment.\u00a0<\/strong><\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>WHAT ARE YOUR GUARANTEES?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We want to offer you a\u00a0<a href=\"https:\/\/www.bonhommealunettes.org\/en\/prices-and-guarantee\/\">a relaxed experience<\/a>. Got a problem? Come and see us and we'll sort it out. Our work is guaranteed. Our frames and lens treatments are guaranteed against manufacturing defects for 1 year. Your adaptation to the prescription is guaranteed for 3 months.<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>\u00caTES-VOUS SEULEMENT \u00c0 MONTR\u00c9AL?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Bien que notre local principal soit situ\u00e9 dans le Mile End, nous sommes des opticiens mobiles et nous avons plus de 80 points de service dans plusieurs r\u00e9gions du Qu\u00e9bec dont: Laval, Laurentides, Lanaudi\u00e8re, Mont\u00e9r\u00e9gie, Mauricie, Outaouais, Estrie et Centre-du-Qu\u00e9bec<\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default vc_toggle_hex_1fe5c788  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>CAN YOU DO COMPLEX PRESCRIPTIONS?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We handle all types of prescriptions, no matter how complex.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"FOIRE AUX QUESTIONS (FAQ) COMBIEN CO\u00dbTE VOS LUNETTES?Nos montures sont 79$, soit 10$ de plus qu'\u00e0 notre premi\u00e8re ann\u00e9e en 2007. (pour les divers programmes gouvernementaux existants, visitez notre section Fonctionnement) Pour les verres, cela d\u00e9pend. Comme il y a plusieurs particularit\u00e9s aux prescriptions, cela nous emp\u00eache de r\u00e9pondre avec pr\u00e9cision, comme on l'explique dans<a href=\"https:\/\/www.bonhommealunettes.org\/en\/faq\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">FAQ<\/span><\/a>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"off","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","footnotes":""},"class_list":["post-2270","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/pages\/2270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/comments?post=2270"}],"version-history":[{"count":52,"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/pages\/2270\/revisions"}],"predecessor-version":[{"id":10248,"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/pages\/2270\/revisions\/10248"}],"wp:attachment":[{"href":"https:\/\/www.bonhommealunettes.org\/en\/wp-json\/wp\/v2\/media?parent=2270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}