An optician is a healthcare worker just like doctors and nurses. This means that our practice is regulated by Loi sur les opticiens d’ordonnances. Members of l'Ordre must respect the Code de déontologie . Basically, this Code of Ethics is there to protect the public. If you consult the many articles, you'll see that the document does indeed seek to protect you from a panoply of potential abuses.
Here's an article we'd like to tell you about today:
3.09.03. The dispensing optician cannot use a testimonial of support or recognition that concerns him.
L'Ordre des opticiens believes that positive comments made by customers on our own social networks constitute “testimonials of support” and that by allowing them to be published in our comments sections, we are “using” them, thereby contravening the profession's code of ethics.
Every week, we see and hear from people who share their positive experiences with us through word-of-mouth, on their own social networks, or elsewhere on the web. Many thanks. Keep it up! It's thanks to you that we've been in business for almost 20 years with almost no advertising. Anyone who has ever worked in retail or customer service knows how crucial social networks have become to a company's reputation.
However, although we offer a consumer item often associated with fashion, we are still governed by different rules due to our status as healthcare professionals. That's why we sometimes have to hide or delete some of your comments on our Facebook, Instagram, YouTube or TikTok.
Now you know why they sometimes disappear without a trace...