FREQUENTLY ASKED QUESTIONS
DO I NEED TO MAKE AN APPOINTMENT?
Technically anywhere. Sometimes, even if the code of ethics of optometrists prohibits it, it can be difficult to obtain the prescription following an exam. Remember that they *have* to give it to you if you want it. On the other hand, it is much easier in the big chains. Or even at the clinique des yeux de Laval à Ste-Rose. Why? Because these professionals do not sell glasses.
CAN I KEEP MY FRAMES?
Sure. Why not? it’ll be cheaper for you! But, are required to advise you that there is a risk of breakage when removing and inserting the lenses in the frame or during adjustment. It's very rare, but it does happen sometimes. Of course, we will find a solution if this is the case. However, we reserve the right of refusal if we deem it impossible or too risky to use.
IS PORTES ORANGE OPENED AT ALL TIMES?
Our headquarter, Portes Orange is located in the Mile End at 160 St-Viateur street, suite 404. It is opened from Monday to Friday. Because of COVID-related restrictions, an appointment is necessary: 514-303-4315
DO YOU HAVE SUNGLASSES?
Yes! Our sunglasses are inexpensive, just like our regular glasses!
CAN I USE YOUR SERVICE, OR IS IT ONLY FOR PEOPLE ON WELFARE?
Regardless of your financial situation, we will be happy to welcome you. Our mission remains the same: to make glasses accessible to everyone!
WHAT IF I HAVE REDUCED MOBILITY?
Wheelchair accessible sites are identified. We can also make occasional visits to the place of your choice if you have a minimum of 3 people.
WHY ARE THERE NO DATES ON YOUR SCHEDULE?
Normally, we have a weekly schedule! Same day, same time, same place every week. However, we advise you to always take a look at the schedule before showing up.
DO I NEED TO MAKE AN APPOINTMENT?
If you look at our schedule, you will see which service points require an appointment. Just call the number on the schedule. For walk-in service points, simply show up within the indicated time slot. No need to arrive first, we'll see everyone!
DO YOU HAVE CONTACT LENSES?
Unfortunately no. That would require too much equipment for mobile opticians!
HOW MUCH DO YOUR GLASSES COST?
Connaissez-vous l’histoire du gars qui appelle au restaurant pour savoir combien ça va lui coûter pour son souper ? Ça dépend de ce que tu prends sur le menu! Nos lunettes ne sont pas chères. Cependant, comme il y a plusieurs particularités aux prescriptions, cela nous empêche de répondre avec precision. Nos prix valent le déplacement et nous sommes une ressource dans plus de 175 organismes communautaires au Québec. On se considère comme une sorte de filet de sécurité. Pour cette raison, on trouve toujours une solution abordable pour votre budget et selon vos besoins.