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FREQUENTLY ASKED QUESTIONS

DO I NEED TO MAKE AN APPOINTMENT?

Technically anywhere. Sometimes, even if the code of ethics of optometrists prohibits it, it can be difficult to obtain the prescription following an exam. Remember that they *have* to give it to you if you want it. On the other hand, it is much easier in the big chains. Or even at the clinique des yeux de Laval à Ste-Rose. Why? Because these professionals do not sell glasses.

CAN I KEEP MY FRAMES?

Sure. Why not? it’ll be cheaper for you! But we are not responsible for the (very rare) cases where the frames get broken during lens insertion or the adjustment. We have final say; if we believe the frame is too old, we simply won’t do it.

IS PORTES ORANGE OPENED AT ALL TIMES?

Our headquarter, Portes Orange is located in the Mile End at 160 St-Viateur street, suite 404. It is opened from Monday to Friday. Because of COVID-related restrictions, an appointment is necessary: 514-303-4315 

DO YOU HAVE SUNGLASSES?

Yes! Our sunglasses are inexpensive, just like our regular glasses!

CAN I USE YOUR SERVICE, OR IS IT ONLY FOR PEOPLE ON WELFARE?

Regardless of your financial situation, we will be happy to welcome you. Our mission remains the same: to make glasses accessible to everyone!

WHAT IF I HAVE REDUCED MOBILITY?

Wheelchair accessible sites are identified. We can also make occasional visits to the place of your choice if you have a minimum of 3 people.

WHY ARE THERE NO DATES ON YOUR SCHEDULE?

Normally, we have a weekly schedule! Same day, same time, same place every week. However, we advise you to always take a look at the schedule before showing up.

DO I NEED TO MAKE AN APPOINTMENT?

If you look at our schedule, you will see which service points require an appointment. Just call the number on the schedule. For walk-in service points, simply show up within the indicated time slot. No need to arrive first, we'll see everyone!

DO YOU HAVE CONTACT LENSES?

Unfortunately no. That would require too much equipment for mobile opticians!

HOW MUCH DO YOUR GLASSES COST?

Do you know the story of the guy who calls the restaurant to find out how much it will cost him for his dinner? Well… it depends on what you have on the menu! Our glasses are inexpensive. However, as there are several particularities to prescriptions, this prevents us from answering with precision. However, we can tell you this : 99.9% of our glasses are sold for under $500. Our prices are worth your visit and we are a ressource for more than 175 community organizations. We see ourselves as a sort of safety net. For this reason, we always find an affordable solution for your budget and according to your needs.